The Service Management System Policy outlines the minimum requirements for service providers to participate in the Service Management System (SMS). The policy applies to all service providers who wish to be included in the SMS.
The SMS is a tool that allows customers to request and track the status of services. The SMS is accessible to customers through the Service Catalog.
Service providers must meet the requirements outlined in this policy in order to be included in the Service Management System. These requirements are designed to ensure that service providers are able to deliver quality services to customers in a timely and efficient manner.
Service Management System Policy Process Template Dashboard Includes:
- Organization Context
- Leadership and Commitment
- Performance Evaluation
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