An Operation Level Agreement Template is a document that outlines the scope of work, project objectives, and service-level requirements for a particular operation.

Template Details:

Format: MS Word

Features:

When to use this template?

• It lays out the responsibilities of each party and guarantees communication on key issues. 
• It typically defines who will be responsible for what, how resources are allocated, and when obligations must be fulfilled.

How to use this template?

Our template includes the following sections:

• Document Version History 
• Approvals 
• Confidential Statement 
• Introduction to service level agreement 
• Agreement Details 
• Scope Of Details
• Service Details 
• Service Dependencies 
• Service Level Targets
• IT service continuity and security 
• Service reporting and reviewing 
• Change Management 
• Signatures
• Appendix