An Operation Level Agreement Template is a document that outlines the scope of work, project objectives, and service-level requirements for a particular operation.
Format: MS Word
When to use this template?
- It lays out the responsibilities of each party and guarantees communication on key issues.
- It typically defines who will be responsible for what, how resources are allocated, and when obligations must be fulfilled.
How to use this template?
Our template includes the following sections:
- Document Version History
- Confidential Statement
- Introduction to service level agreement
- Agreement Details
- Scope Of Details
- Service Details
- Service Dependencies
- Service Level Targets
- IT service continuity and security
- Service reporting and reviewing
- Change Management
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6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
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8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITIL Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.