Operational level agreement (SLA) is an agreement between the service provider and an internal department of the same IT organization. OLAs define supporting services that has to be provided by the service provider and its internal department.
Service reporting is a standard process for creating, maintaining, and managing the reports on IT service management. Service reporting through Service Report Template brings awareness and notifies the vital information to stakeholders.
IT Service Management (ITSM) is a branch of science in IT industry, which focuses on management and delivery of IT services to the customer, adhering to time, cost, scope and quality parameters defined by the customer.
Strategy Management for IT Services defines service strategy as a standardized process for building strategic assets with vision, strategic goals, innovation, value creation, and resilient attitude for adapting new changes.