Change management is a process that ensures that any change made to the organization's structure is in an orderly and controlled manner.
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The following are the objectives of change management
Respond to the customer’s changing business requirements whilemaximizing value and reducing incidents, disruption, and re-work.
- Ensure employees will accept the changes and continue with their work. This includes various responsibilities, like developing an implementation plan, meeting with stakeholders, or training employees on new processes or technologies.
- Maintain a record of all changes and implement change whenever there is a requirement to minimize the impact.
Change management process:
- Change request- The customer initiates a change request, and a requirement is created, or if there is any problem in the system, a problem is reported.
- Evaluation- The project manager analyses the cost, benefits, and potential risks involved in the change.
- Planning- Anything and everything needed to analyze, define, or prepare before implementation is part of the planning phase. The resources required for change, i.e., technology, workforce are identified. Next, the project manager communicates with the people who the change will impact.
- Implementation- Everything that is planned is executed in this stage. A small test is also done to ensure everything is going according to the plan. Employees are trained to adopt new technologies and changes.
- Feedback and closure- Records are maintained as to what went wrong and how it can be improved. Once employees are trained on new procedures, feedback is taken from them to improve the process.