Selecting items from a service catalogue and submitting a service request, as well as providing financial and business approvals, provisioning, and fulfilling service requests, are all part of the Request Fulfillment process. It is in charge of ensuring that IT support is available for self-help activities and that requests are appropriately fulfilled after the necessary authorizations have been obtained.
The Request Fulfillment process entails selecting goods from a service catalogue and submitting a service request, as well as providing financial and business approvals, provisioning, and fulfilling service requests. It is in charge of ensuring that IT assistance is available for self-help activities and that requests may be properly executed after necessary authorizations have been obtained.
Format: MS Word
The sections in this template include:
- To make it apparent to users what services are available, how to request them, and how long it will take to receive them
- Create a separate procedure for receiving service requests from your change management and incident management processes.
- To offer all of the components of the standard services requested in a timely manner (like software AND licenses, for example, in the instance of a software request)
- To provide general information, feedback, and complaints.
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