A knowledge management process template is a pre-determined set of steps and procedures that should be followed when trying to collect, organize, and share knowledge within an organization. A good KM process template will help to ensure that all knowledge is captured and stored in a consistent manner, making it easier to find and use when needed.
ITIL knowledge management process is a framework that enables an organization to capture, store, and share knowledge and experience with the goal of improving the quality and efficiency of IT service management. The template provides a step-by-step guide for implementing a knowledge management process in an organization using the ITIL framework.
Format: MS Word
- A process model that outlines the key steps in the Knowledge Management process.
- Role-based process templates that provide task-level detail for each step.