IT service continuity management (ITSCM) is an important part of the ITIL service delivery process. It focuses on incident prevention, prediction, and management with the goal of ensuring the highest levels of service availability and performance before, during, and after a disaster-level incident.
In the event of a crisis, organizations with comprehensive disaster recovery strategies will recover faster and more completely.ITSCM is not about preparing for routine disruptions.
Format: MS Word
The sections in this template include:
- The scope of the ITSCM procedure and the policies established are agreed upon.
- BIA to determine the impact of a loss of IT service on the business.