ITIL® 4 Strategist: Direct, Plan, and Improve

ITIL® 4 Strategist: Direct, Plan, and Improve

The ITIL® 4 Strategist training is designed for those who need to understand the impact of Agile and Lean work processes and how they can be leveraged to an organization’s advantage. This course will help you create a ‘learning and improving’ IT organization with a reliable and effective strategic direction. The training covers: - the importance of strategy in today's business environment; - understanding customer needs; - aligning your people, processes, technology, data, and business systems to deliver what customers want; - developing governance strategies that enable you to take action on customer needs proactively rather than reactively.

ITIL® 4 Strategist: Direct, Plan, and Improve

The ITIL® 4 Strategist: Direct, Plan and Improve course is a two-day IT Service Management certification training. The ITIL® 4 Strategist course will help you to apply your IT knowledge to the strategic level of your organization so that you can deliver continual improvement with necessary agility. This ITIL® certification training covers both ITIL Managing Professional and Strategic Leader streams because planning and continual improvement are universal capabilities.

Training Key Features

  • Exam fee included
  • 20 PDUs for self-paced learning
  • 2 simulation exams

Skills Covered 

  • Operating Model
  • Strategy tactics operations
  • Governance compliance mgt
  • Risk management in DPI
  • CommunicationOptimization of workflow
  • Value stream mapping

Training Options


  • Lifetime access to high-quality self-paced  eLearning content curated by industry  experts
  • Simulation test papers for self-assessment
  • ITIL 4 Strategist: Direct, Plan, and Improve exam voucher included
  • 24x7 learner assistance and support

                          No exam voucher.


  • Everything in Self-Paced Learning, plus
  • ITIL 4 Strategist exam voucher included

                         Exam voucher included.

Course Curriculum 

Exams and Certifications 

Training FAQ