ITSM Roles and Responsibilities RACI
ITSM Roles and Responsibilities are a framework of roles, responsibilities, and processes that help organizations better align their business goals with IT services and operations. It includes the responsibilities, accountabilities, and authorities that are needed to manage IT services effectively.
The matrix is used to identify what tasks are required to be done by whom to avoid overlap or gaps in responsibilities. This allows for clear accountability when something goes wrong.
Format: MS Word
Template details:
- The RACI template is used when assigning tasks to people responsible for various aspects of the project.
- The RACI template is helpful if you want to improve the quality of decision-making, increase productivity, and reduce risk by assigning responsibility
Features:
Our template includes the following sections:
- Task
- Executive Sponsor
- Service domain owner
- Service owner
- Service Manager
- Process owner
- Process manager
- Process analyst
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Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
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All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
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6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
