The ITIL MOM template for a Major Problem Review. This template is designed to provide an overview of what should be included in a major problem review and guides how to create one.
In addition, this document aims to act as a checklist when conducting a Major Problem Review, which will ensure that all necessary components are addressed.
Template Details :
Format: MS Word
The Template consists of the following sections.
- Enter the Major Problem to discuss, Meeting Location, Recorded by, Organized by, Date of the meeting, Start date, and end date in the respective section.
- List the Name of the Participants
- Meetings' Agenda: time, Subject, and Presenter.
- Action Item: Description of the action, owner, Due date, and comments.