The ITIL Incident Report Template is a Word template that can be used to document any incident. It will usually be created by the person experiencing the problem, with input from those involved in resolving it. This template can help you prepare your own Incident Reports more quickly and easily.
This template can be used to record the details of an incident as well as the action taken by the person handling it. Incident reports are important because they help you analyze problems, find solutions, and improve service delivery.
Template Details :
- This template includes fields like the date, time, description of the incident, and resolution information. It also has an area for adding additional comments about the event as well as action items or follow-up tasks from this event.
- This template can be used by anyone involved with an incident, including technical staff, customer service representatives, or management staff who want to understand what happened.
Format: MS Word
The template consists of the following sections.
- Initial Incident details
- Detailed Incident Information
- Incident Description
- Business Impact
- corrective action Taken
- Lesson Learned
- Knowledge Management
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