Tracking the correct metrics may help you acquire a better understanding of crucial success aspects including customer satisfaction, problem management processes, change management KPIs, and business continuity projects, as well as help you improve overall IT service desk performance.
ITIL Dashboard is a set of processes, procedures, tasks, and checklists that are neither organization- nor technology-specific, but can be used by a company to help with strategy, value delivery, and maintaining a minimum level of competency. It enables the organization to create a baseline from which to plan, implement, and measure its progress. It's utilized to show that people are following the rules and to track how well they're doing. In an organization, there is no formal independent third-party compliance evaluation available for ITIL compliance.
Format: MS Excel
The sections in this template are:
- Service Requester
- Problem Management
- Change Management
- Release Management
- Asset Management