ITIL customer Complaint Report

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ITIL customer Complaint Report
ITIL customer Complaint Report

ITIL customer Complaint Report

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The ITIL customer complaint report template is a comprehensive document that enables organizations to address and resolve customer complaints in an efficient manner.

The ITIL customer complaint report template is a document that can be used to o to track and analyze the status of complaints from customers. 

Template Details :

The ITIL customer Complaint Report includes the following sections.

  • Complaint Details: Customer Name, Complaint raised by, Email, Mobile No., Complaint Received on, Date Of complaints, Hours of complaints, and service affected.
  • Complaint: Explain the Complaint Received.
  • Complaint resolution: Complaint Received By, Received on, actions taken to resolve the complaint, Time stamp of Complaint Resolution, and Escalation Needed.
  • Improvement Measures and authorization

 

 

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