ITIL® 4 Specialist: Create, Deliver and Support

ITIL 4 is a new version of ITIL that has been developed to address the digital transformation. The goal is to help organizations better deliver and support IT-enabled products and services. To do so, they need people who are trained in ITIL 4 specialist skills. This training will help you understand service performance, service quality, and improvement including relevant methods and tools with the ITIL® 4 CDS Specialist certification.

ITIL® 4 Specialist: Create, Deliver and Support

It's ITIL 4 Specialist: Create, Deliver and Support! IT professionals who are looking to advance their careers in IT service management should take this training. This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4.

Training Key Features

  • Exam fee included
  • 20 PDUs for self-paced learning
  • 2 simulation exams

Skills Covered 

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management 

Training Options

SELF-PACED LEARNING 

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Specialist: Create, Deliver and Support exam voucher included
  • 24x7 learner assistance and support

                          No exam voucher.

SELF-PACED LEARNING+

  • Everything in Self-Paced Learning, plus
  • ITIL 4 Specialist: Create, Deliver and Support exam voucher included

                     Exam voucher included.

Course Curriculum 

Exams and Certifications 

Training FAQ