ITIL® 4 Specialist: Create, Deliver and Support
ITIL 4 is a new version of ITIL that has been developed to address the digital transformation. The goal is to help organizations better deliver and support IT-enabled products and services. To do so, they need people who are trained in ITIL 4 specialist skills. This training will help you understand service performance, service quality, and improvement including relevant methods and tools with the ITIL® 4 CDS Specialist certification.
ITIL® 4 Specialist: Create, Deliver and Support
It's ITIL 4 Specialist: Create, Deliver and Support! IT professionals who are looking to advance their careers in IT service management should take this training. This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4.
Training Key Features
- Exam fee included
- 20 PDUs for self-paced learning
- 2 simulation exams
Skills Covered
- Service design
- Software development
- Software management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Training Options
SELF-PACED LEARNING
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Simulation test papers for self-assessment
- ITIL 4 Specialist: Create, Deliver and Support exam voucher included
- 24x7 learner assistance and support
No exam voucher.
SELF-PACED LEARNING+
- Everything in Self-Paced Learning, plus
- ITIL 4 Specialist: Create, Deliver and Support exam voucher included
Exam voucher included.
Course Curriculum
Exams and Certifications
