Help Desk Ticket Tracker

SKU:
Help Desk Ticket Tracker
Help Desk Ticket Tracker
help desk template
Help Desk Ticket Tracker
Help Desk Ticket Tracker
Help Desk Ticket Tracker

Help Desk Ticket Tracker

SKU:
Regular price $25.00
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Only -17 items in stock!
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Tracking SLAs are the biggest challenge for anyone managing a help desk. It is important that the manager is on top of SLAs, resource utilization and queue management. This excel help desk manager makes it easy to create, delete, manager and track tickets.

Features -

  • Ticket has a ticket number, description, assignee, category, SLA, time received, SLA target, Ticket Age, Breached. 
  • Has a queue, reports and config section for better control.
  • SLA target, Ticket Age and Breached are auto calculated.
  • Easy to use buttons for adding and deleting a ticket.
  • An SLA refresh button which sorts the tickets in order of priority.
  • Has a report section which shows the ticket status and reports for categories and agents.
  • Tickets which have breached SLAs are highlighted in red.

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