- Ticket has a ticket number, description, assignee, category, SLA, time received, SLA target, Ticket Age, Breached.
- Has a queue, reports and config section for better control.
- SLA target, Ticket Age and Breached are auto calculated.
- Easy to use buttons for adding and deleting a ticket.
- An SLA refresh button which sorts the tickets in order of priority.
- Has a report section which shows the ticket status and reports for categories and agents.
- Tickets which have breached SLAs are highlighted in red.