ITIL and Six sigma| Why should ITIL and Six sigma approach to be combined?
ITIL and Six Sigma Introduction:
ITIL and Six Sigma are presently been employed in Information Technology to accomplish quality service management. ITIL and Six Sigma have their own advantages and can be utilized individually. Many organizations are finding it useful to adopt these two methods at the same time to enhance the quality of IT services.
ITIL fundamentally offers an explicitly determined structure for delivering and supporting Information Technology enabled services. Six Sigma defines a set of quality management which is based on the statistical estimation that is used to derive quality enhancement that thereby reduces operating expenses.
Service level management (SLM) software vendors are trying to support one of these two methodologies. To define SLM: It is the method of establishing and administration of IT- service delivery to a model to quality. Six Sigma fits well in SLM-(Service Level Management) as it establishes a way to substantially measure the service that can moreover formally build into service level agreements-SLA or conversationally within the organizational goals.
Customer satisfaction and prioritization are the fundamental aspects of Six Sigma. As we all are aware many IT-based and manufacturing companies are adopting Six Sigma and ITIL in ensuring and delivering quality of IT-based enabled services.
The two methods are mostly used independently of each other, although distinctly distinct, but with a similar emphasis on customer satisfaction at their heart. Luckily, several companies are beginning to realize the importance of merging the two to take advantage of the power of each one.
On the other hand, in the private industry manufacturing sector, Six Sigma was conceived as a way to accelerate quality enhancement while reducing operating costs by enhancing process consistency.
Six Sigma is a structured approach for determining which processes are relevant for an organization, statistically evaluating the quality of outputs for those processes, and using the methodology to continuously chart, evaluate and develop the processes and hence the outcomes.
Why should the ITIL and Six Sigma approach to be combined?
ITIL states what should be done to an IT agency, but it doesn’t explain how it should do it. ITIL, for example, states that each incident that comes to the service desk should be given priority. However, it does not explain how it should be given priority. With ITIL, IT workers have to figure out the process flow specifics and produce specific job instructions on their own as necessary for their organization.
Six Sigma, on the other hand, tells an IT unit how to locate the root cause of issues and how best to address a problem. Any best practice, specifically for IT service management, is what it does not define.
Thus it can be said that the “what” of IT service management is defined by ITIL, and the “how” of quality assurance is defined by Six Sigma. Both approaches help in improving the quality and support of IT facilities.
Six Sigma can be utilized to filter existing processes that are already executed the ITIL framework and also be used in an organization that is only migrating to the ITIL process. For such an enterprise, the approach will be to evaluate the danger, compare current processes with what is expected in the ITIL-compatible state, and then identify the way it would transition to that ITIL-compatible state using a business case. It is important to write the course and there must be a way to assess progress towards the objective.
As per the ITIL system, there are various instruments available to handle the workflow. Top of FormThe IT department ought to take the progress, and ITIL clearly defines what’s needed from a workflow, however doesn’t specify however this workflow should be. Bottom of Form
This is where it is beneficial for the company to connect Six Sigma and ITIL because the workflow is nothing but a process. Six Sigma, including end-to-end workflows, will help the organization standardize and optimize any operation.
An example of how ITIL and Six Sigma can be applied can be combined, considering that an IT organization migrates an existing process to an ITIL-compatible process and thus applies the Six Sigma roadmap DMAIC (Define, Calculate, Evaluate, Build, Control).
Difference between ITIL and Six Sigma:
|Two Approaches||Focuses On||Offers|
|The “what” of the management of IT Services||A detailed overview of IT best practices and recommendations.|
The “How” of quality enhancement.
The methodologies of constantly improving quality.
Role of Six Sigma and ITIL:
Six Sigma is a systematic and standardized method for developing practices in many aspects of business management while enhancing leadership skills, saving time, and growing managers’ cost-effectiveness.
One of the primary roles of Six Sigma is to reduce errors and shortcomings. Organizations will reap the benefits of greater income, higher-quality programs, and improved employee productivity by increasing efficiency and reducing differences in procedures that lead to errors.
- Master Black Belt
- Black Belt
- Yellow Belt
- Green Belt and
- White Belt.
The Six Sigma Force:
For administrators and their organizations, the adoption of Six Sigma activities offers a number of possible benefits. It is safe to assume that managers and company leaders who study Six Sigma’s analytical processes will boost their careers, regardless of industry or sector, and the performance of their organizations.
Projects that require considerable technical precision and attention to detail are supervised by engineering managers. Applying the technique of Six Sigma would assist engineering managers to reduce inaccuracies while enhancing their ability to direct their teams in all facets of a project.