ITIL 4 Managing Professional Transition Module Training

ITIL 4 Managing Professional Transition Module Training

ITIL 4 Managing Professional Transition Module Training is a comprehensive, interactive course that provides an understanding of the structure and content of ITIL’s fourth edition. This training will provide you with all the necessary knowledge to plan for and implement a professional transition process within your organization. The training includes videos, examples, exercises, and activities. This Course Will Cover All Aspects Of Managing The Professional Transition, Including How To Balance Service Continuity With Staff Reduction Strategies.

ITIL 4 Managing Professional Transition Module Training Overview

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management. This module will provide you with information about how to manage professional transitions in order to help maintain organizational continuity when changes occur in the business environment or when new people enter into positions of responsibility.

Training Key Features

Transitional training in the latest version of ITIL
One simulation exam
Exam fee included

Skills Covered

Concepts of service management
ITIL guiding principles
Activities of the service value chain
Build service value stream
Create and support services
Foster stakeholder relationship
Change management

Benefits

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system.

Training Options

SELF-PACED LEARNING

One year access to high-quality self-paced eLearning content curated by industry experts
4 simulation test papers for self-assessment
24x7 learner assistance and support

No Exam Voucher

SELF-PACED LEARNING +

Everything in Self-Paced Learning, plus
ITIL 4 Transition exam voucher included

Exam voucher included.

Course Curriculum

3.01 Create Deliver and Support
3.02 Organizational Structure
3.03 Differences in Organizational Structure
3.04 Integrated or Collaborative Teams
3.05 Algorithmic and Heuristic Tasks
3.06 Team Capabilities, Roles, Competencies
3.07 Professional ITSM Skills and Competencies
3.08 Generalist or T-Shaped Models
3.09 Developing a broad-set of competencies
3.10 Workforce Planning and Management
3.11 Employee Satisfaction Management
3.12 Results-Based Measuring and Reporting
3.13 Performance Measures
3.14 Team Culture and Differences
3.15 Importance of Cultural Fit
3.16 Team Collaboration and Integration
3.17 Servant Leadership
3.18 Working to a Customer-Oriented Mindset
3.19 Customer Experience
3.20 The Value of Positive Communication
3.21 Communication Principles
3.22 ITIL Service Value Streams
3.23 Value Streams and Organizations
3.24 Value Stream Considerations (Part -1)
3.25 Value Stream Considerations (Part -2 )
3.26 Value Stream Considerations (Part -3)
3.27 Design a Service Value
3.28 Describing a Service Value Stream
3.29 Value Stream Mapping
3.30 Metrics for Analyzing a Value Stream
3.31 Designing a Value Stream Using Littles Law
3.32 Model Value Streams for CDS
3.33 Development of a New Service
3.34 Acknowledge and Document the Service Requirements
3.35 Decide Whether to Invest in the New Service
3.36 Design and Architect the New Service to Meet Customer Requirements
3.37 Obtain or build within the Service Value Chain
3.38 Deploy Service Components in Preparation for Launch
3.39 Release New Service to Customers and Users
3.40 Restoration of a Live Service
3.41 Acknowledge and Register the User Query
3.42 Investigate the Query, Reclassify It as an Incident and Attempt to Fix It
3.43 Obtain a Fix from the Specialist Team
3.44 Deploy the Fix
3.45 Verify That the Incident Has Been Resolved
3.46 Request Feedback from the User
3.47 Identify Opportunities to Improve the Overall System
3.48 Prioritization
3.49 How to Prioritize
3.50 Techniques for Prioritizing Work
3.51 Techniques on Multiple Factors
3.52 Swarming
3.53 Challenges of Swarming
3.54 Shift-Left Approach
3.55 Key Takeaways
Knowledge Check

4.01 Drive Stakeholder Value
4.02 The Customer Journey
4.03 Mastering the Customer Journey
4.04 Stakeholder Aspirations
4.05 Communication, Cooperation, and Collaboration
4.06 Modes of Listening
4.07 Diversity
4.08 Service Relationships
4.09 Basic Relationship
4.10 Collaborative Relationship
4.11 Partnership Relationship
4.12 Build Service Relationships
4.13 Service Relationship Ladder Step One
4.14 Service Catalog
4.15 Customer Relationship Management (CRM)
4.16 Service Relationship Ladder: Step Two
4.17 Service Relationship Ladder: Step Three
4.18 Service Relationship Ladder: Step Four
4.19 Service Relationship Ladder: Step Five
4.20 Maturity Assessment and Benchmarking
4.21 Assessing Readiness for Collaboration
4.22 Managing Suppliers and Partners
4.23 Service Offerings and User Experience
4.24 Lean Thinking
4.25 Agile Philosophy
4.26 Continuous Delivery Methods
4.27 User Centered Design and Service Design Thinking
4.28 Service Blueprint
4.29 Designing for Onboarding
4.30 Selling Service Offerings
4.31 Internal Sales
4.32 External Sales
4.33 Onboard
4.34 Relating with Users and Fostering Relationships
4.35 Fostering Relationships with Corporate Users
4.36 Integration and Interaction Between Teams
4.37 Fostering Relationships with Individual Users
4.38 Omni channel Management
4.39 Technological Solutions Description
4.40 Technological Approaches Challenges and Solutions
4.41 Technological Approaches Required Resources
4.42 Enable Users for Service
4.43 Enable Users for Service Practices and Tools
4.44 Elevate Mutual Capabilities
4.45 Planning Onboarding
4.46 Onboarding Goals
4.47 Onboarding Scope
4.48 Onboarding Customer and Users Onboarding Actions
4.49 User Onboarding
4.50 Onboarding Control
4.51 Reviewing Onboarding Control
4.52 Off boarding Customers and Users
4.53 Customer Offboarding
4.54 User Offboarding
4.55 Service Transition Onboarding and Offboarding
4.56 Approaches to Provide Services to Users
4.57 Service Interactions
4.58 Service Requests
4.59 Service Desk Interactions
4.60 Moments of Truth
4.61 Intelligent Disobedience
4.62 Nurturing User Communities
4.63 Super Users
4.64 Customer and User Feedback
4.65 Tracking Value Realization
4.66 Tracking, Performance, Output, and Outcome
4.67 Models for Business Change
4.68 Tracking Experience and Satisfaction
4.69 Ways to Monitor Customer Experience
4.70 Tracking Service Usage
4.71 Assessing and Reporting Value Realization
4.72 Two Levels of Value Realization Assessment and Reporting
4.73 Assessment Results
4.74 Tracking, Assessing, and Evaluating Outcomes
4.75 Evaluating Value Realization and Improving Customer Journeys
4.76 Evaluation and Verification
4.77 Continual Improvement
4.78 Key Takeaways
Knowledge Check

Exams and Certifications

ITIL 4 Managing Professional Transition Module Training

ITIL 4 Managing Professional Transition Module Training Overview

Training Key Features

Skills Covered

Benefits

Training Options

SELF-PACED LEARNING

SELF-PACED LEARNING +

Course Curriculum

Exams and Certifications

Training FAQ