The ITIL customer complaint report template is a comprehensive document that enables organizations to address and resolve customer complaints in an efficient manner.
The ITIL customer complaint report template is a document that can be used to o to track and analyze the status of complaints from customers.
Template Details :
The ITIL customer Complaint Report includes the following sections.
- Complaint Details: Customer Name, Complaint raised by, Email, Mobile No., Complaint Received on, Date Of complaints, Hours of complaints, and service affected.
- Complaint: Explain the Complaint Received.
- Complaint resolution: Complaint Received By, Received on, actions taken to resolve the complaint, Time stamp of Complaint Resolution, and Escalation Needed.
- Improvement Measures and authorization