The ITIL Customer Complaint Log template is a quick and easy way to document customer complaints. This will help you keep track of the issues that your customers are having, as well as what they want to be done about them.
This document will show you how to handle complaints in a way that benefits both your company and your customers.
A template to help you handle customer complaints in a structured and efficient way.
Template Details :
Format: MS Word
Customer Complaint Log Includes the following sections:
- Log Details: Team Name, Division, Updated by and Updated On.
- Customer Complaint Log: Reference no. Complaint Keyword Received on, Resolved on, and Comments.
- Lessons learned and Escalations