Category: Service Level Management

IT Service Level Requirements Template

Service Level Requirements (SLR) It is the collection of requirements that is gathered by the IT service provider detailing the service requirements with respect to description of the service, availability, capacity, continuity, service level objectives, service level targets, suppliers needed, roles and responsibilities needed, etc.SLR’s are the initial documents prepared by the service provider, with […]

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Service Level Agreement Template

Service Level Management The purpose of Service Level Management (SLM) is to ensure that the service targets are created, negotiated, agreed, documented, monitored, reviewed and reported to the customer. SLM acts like a liaison between the customer and the service provider which sets the targets in terms of quality, time, and scope as per the […]

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Customer Complaint Log

What is a Complaint Log? Maintaining a complaint log is vital for an organization which wants to learn from its mistakes, and refrain from re-inventing the wheel each time it encounters a known (but forgotten) incident. A customer complaint log records all of the past complaints made by the external and internal regarding any incidents which […]

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Customer Complaint Report Template

Customer Complaint Form These days when most services and products are in abundance and are accessible worldwide, a company’s reputation and overall customer feedback score is crucial in attracting new customers and retaining existing ones. Download This Template   The WOM (word of mouth) rule states that a satisfied customer will sing the company’s praises […]

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Service Request Form Template

Service Request Form In order for a user to officially request something, be it a simple password change or a more difficult software installation, they need to submit a service request form to the service desk of the organization. The ITIL describes a request as a “standard change” which requires the service desk to follow […]

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