Category: ITIL

Common mistakes organizations do when implementing ITIL

Implementing an IT Service Management (ITSM) program based on the ITIL processes adds value, governance, and standardization to an enterprise organization. The ability to turn chaos and exceptions into standardized outcomes is appealing. ITSM programs are built by implementing processes and an ITSM tool according to an agreed-upon roadmap. This roadmap should incorporate an appetite […]

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ITIL V4 – Various Processes and Explanations

ITIL V4 Framework In the new ITIL4 framework, much is changed but much is still similar to the previous versions. The four dimensions (Organizations and People, Information Technology, Partners and Suppliers, and Value Streams and Practices) are just slightly different than the v3 version (4Ps). These four dimensions are used to produce Products and Services. […]

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IT Maturity Model – Why Should a Company Undertake ITIL Assessment Process

ITIL Assessment ITIL Assessments are common mechanisms to measure the maturity of ITIL processes within an organization. There is no official standard or universally-adopted assessment. Rather, different entities have created their own assessment models. These assessments utilize a questionnaire to create a baseline and measure incremental improvements. In addition, it is vital to gain agreement […]

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ITIL Certification – Levels of ITIL Certification and Its Benefits

ITIL Certification ITIL is a framework that allows the information technology (IT) department to create value for business customers in the form of services. The ITIL® certification is a globally recognized IT service management certification, distributed by Axelos. Download ITIL Templates and Documents for ITSM   ITIL’s history goes back to the UK in the […]

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ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points in the IT, what is the most important process applicable for IT operations, and the implementation methodology. Some of the popular implementation methodologies can be […]

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ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some best practices and procedures), ITIL v2 in 1980’s (which had totally 10 processes and 1 function) and ITIL v3 in 2007 (which has 26 processes […]

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ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events triggered in infrastructure through a lifecycle approach. Generic event’s lifecycle can be represented through different phases starting from notification, registration, categorization, prioritization, diagnosis, resolution, and […]

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What is Project Management and its Importance in ITSM

Project management Project management is the art of managing the project and fulfilling the goals of the project as per the defined time, scope, cost, and quality targets. Download All ITIL Templates Note: Project is any temporary work that has a defined starting time and end time with some defined outputs. Project management has become […]

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Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer. Download All ITIL Templates Service strategy process area has 5 […]

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Post Implementation Review Template

Post Implementation Review – Post Project Review Post Implementation review or post project review is the investigation that is done by all the prime stakeholders of change management, after implementing the change. Download This Template What is PIR in Change Management? After change is done to the project, Prime stakeholders investigate and do post project […]

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