Category: ITIL

ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points in the IT, what is the most important process applicable for IT operations, and the implementation methodology. Some of the popular implementation methodologies can be […]

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ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some best practices and procedures), ITIL v2 in 1980’s (which had totally 10 processes and 1 function) and ITIL v3 in 2007 (which has 26 processes […]

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ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events triggered in infrastructure through a lifecycle approach. Generic event’s lifecycle can be represented through different phases starting from notification, registration, categorization, prioritization, diagnosis, resolution, and […]

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What is Project Management and its Importance in ITSM

Project management Project management is the art of managing the project and fulfilling the goals of the project as per the defined time, scope, cost, and quality targets. Download All ITIL Templates Note: Project is any temporary work that has a defined starting time and end time with some defined outputs. Project management has become […]

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Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer. Download All ITIL Templates Service strategy process area has 5 […]

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Post Implementation Review Template

Post Implementation Review – Post Project Review Post Implementation review or post project review is the investigation that is done by all the prime stakeholders of change management, after implementing the change. Download This Template What is PIR in Change Management? After change is done to the project, Prime stakeholders investigate and do post project […]

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Roles and Responsibilities in ITIL with a RACI

ITIL RACI Template Excel ITIL Roles Executive Sponsor The Executive Sponsor is accountable for the framework implementation and responsible for securing spending authority and resources to implement and manage the Services and Processes. The Executive Sponsor is a vocal and visible champion who legitimizes goals and objectives, involved in major activities, is the ultimate decision-maker, […]

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Post Implementation Review Template for Incident Closure

Post Implementation Review (PIR) Once an incident is reported to the IT help desk of the organization, they open a ticket which will follow the incident from report to conclusion. Once the incident has been resolved one way or another, the ITIL methodology says that the help desk must conduct a PIR (Post Implementation Review). […]

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What is ITIL and its lifecycle?

ITIL Service Lifecycle To perform at their best, organizations must offer customers useful and competitive products and services. The ability to adapt quickly to volatile economic and technological environments is essential for sustained growth. The ITIL Service Lifecycle is a strategy that organizations can use to engage in a perpetual cycle of improvement for their […]

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