ITIL® 4 Specialist: High-Velocity IT

by Kishan Tambralli

What is ITIL® 4 Specialist: High Velocity IT

ITIL® 4 Specialist: High Velocity IT is a certification for professionals interested in managing and delivering value to customers by designing, implementing, operating, and maintaining the IT services that best meet their needs. The course trains participants to design, implement, manage, and maintain an effective customer-centric service strategy. It also teaches you how to provide leadership within your organization and external stakeholders such as suppliers or partners. The training course is designed to equip professionals with the skills and understanding necessary for managing IT service delivery.

The course covers all of the key areas in detail, from service strategy to business capability.
This course will prepare you to take the certification exam and pass with flying colors. The following topics are covered in this course: core concepts, service strategy, service design, service transition, incident management, configuration management, and release management.

This course also includes an overview of key concepts such as identifying risks, taking stock of assets, measuring performance, plan change and much more!

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Audience and Scope of ITIL® 4 Specialist: High-Velocity IT

The ITIL® 4 Specialist: High-Velocity IT course is an innovative certification training program that provides the knowledge and skills needed to implement and support an agile, high-velocity service management environment. It is designed for practitioners who want to upgrade their understanding of how Service Management can be delivered in today's business environment.

The ITIL® 4 specialist is a high velocity IT professional who specializes in the delivery of services and with an emphasis on customer service. These professionals are responsible for managing projects and day-to-day operational activities that deliver value to customers. The scope of a typical ITIL®4 specialist includes: 

Scope of ITIL 4 Specialist

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This scope includes the entire life cycle from strategy to design, deployment, operation, optimization, and retirement.

Key concepts of High Velocity IT :

High Velocity, an organization can quickly adapt to changing business demands. It involves developing a culture of innovation, making it easier for employees to collaborate and share information, and automating repeated processes over time. High Velocity IT can be achieved by following some key concepts: 

  • Improving how workflows through your organization.
  • Building teams with diverse skillsets.
  • Leveraging new technologies.
  • Implementing a DevOps approach to IT.
  • Breaking down silos between teams and functions.

What is High-Velocity IT Culture?

High Velocity its culture is a way of working that emphasizes speed and responsiveness over the process. It values self-organizing teams, decision-making without hierarchy, and rapid product releases. The goal is to deliver value quickly to stay competitive with customers' ever-changing needs. This approach may be more appropriate for startups or companies with a limited time horizon before they'll either need to pivot or go out of business.

How Does It Work?

There are a few fundamental principles that make high velocity its culture work. The first is self-organizing teams. Teams are allowed to organize themselves however they see fit as long as they meet the company's goals. This allows for creativity and flexibility, which can be critical in a fast-paced environment.

It's a set of five fundamental principles designed to help teams be more productive. These principles are:

How Does High Velocity IT Works

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  • Automate tedious tasks.
  • Encourage open communication.
  • Focus on the customer experience.
  • Foster an innovative culture through experimentation.
  • Leverage automation for maximum efficiency.

High-velocity IT Techniques:

High-Velocity IT Techniques are used to speed up moving data within an organization. It is a way for businesses, organizations, and governments to make sure that they can react quickly to changes in their environment. They also ensure that all connected systems work seamlessly, without any hiccups or delays in transferring information. The critical points of High-Velocity IT Techniques are summarized below:

  • Data migration must be done with minimal interruption.
  • Automation techniques must be utilized for data replication.
  • The right tools need to be employed for disaster recovery purposes.
  • Availability will only improve if latency is lowered.

One of the essential aspects of high Velocity IT is data migration. This means that businesses need to move their information from one system to another with minimal interruption. To do this, they must rely heavily on automation techniques for data replication. By doing so, they can minimize any delays or disruptions.

List of Techniques:

Techniques of High Velocity IT

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  • Valuable Investment:
    Benefits of investing in high-Velocity IT techniques are clear: increased productivity, reduced downtime, and the ability to innovate faster. In addition, these techniques are an integral part of your company's success because they provide you with the speed and agility to succeed in today's hypercompetitive marketplace.
  • Fast Development:
    Developing software has never been an easy process. Many factors can affect development speed, including the size of the team or company, the complexity of the product being developed, quality assurance standards in place to reduce bugs and errors, etc.

It's a framework that allows the development of software modules, programs, and applications. The key benefits are: 

  1. The ability for developers to focus on coding instead of design.
  2. Creating products quickly with minimum time wastage; and
  3. A more cost-effective way of building products as there is no need for long design or testing phases.

The main disadvantages of a fast development framework are that it can lead to code quality issues. If developers do not take the time to design the product, then there may be many bugs and errors in the final version. These problems will also arise if the test or debug products with this approach.

  • Resilient Operations:
    Operations in High-Velocity IT Techniques is a term that defines the shift to more agile, flexible, and dynamic operations. The concept of Resilient Operations in High-Velocity IT Techniques has gained popularity because it provides an opportunity for organizations to innovate quickly while still meeting customer needs at lower costs.

Five key characteristics of Resilient Operations in High-Velocity IT Techniques:

  1. Automation - Systems need to be automated as much as possible because humans are not good at doing repetitive tasks for long periods.
  2. Continuous Improvement - Organizations should strive for continuous improvement by constantly looking for ways to improve their operating practices with feedback loops from operations teams, customers, and vendors.
  3. Adaptive Planning - Plans must evolve continuously so they can adjust quickly when things go wrong.
  4. Feedback Loops - Feedback loops allow organizations to get feedback on their processes and systems, which they can use to improve continuously.
  5. Flexibility - The ability to quickly adapt to changes in the environment.
  • Assured Conformance:
    Assured conformance ensures that a system's performance meets a specified level of quality. It can be used to measure the effectiveness of an organization's Quality Management System and provides a means to assure customers or regulatory authorities that products meet customer requirements or statutory obligations. Achieving assured conformance involves the process of assessing, measuring, managing, and delivering information about compliance with defined needs.

7 Benefits of ITIL® 4 Specialist: High-Velocity IT :

7 Benefits of ITIL 4

  • Improved Service Level Agreements.
  • Better Incident Management.
  • Enhanced Operational Support.
  • Higher Quality Configuration Management.
  • More Accurate Capacity Planning.
  • Advanced Knowledge Sharing and Proactive Problem Prevention.
  • Reduced Total Cost of Ownership.

Each of these benefits can lead to a more efficient and effective IT operation, leading to happier customers. If you're looking for an improved way to manage your IT services, consider implementing the latest version of ITIL®.

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