Known Error Record Template | ITIL Problem Management Known Error Record

by Elina D

Known Error Record

A known error is an error known to the IT infrastructure, and that has occurred before and one that has a discovered solution (which is a workaround but not a permanent fix). All known errors are stored in a database called the Known error database (KEDB).

known-error-record-template

Known Error Record Template

Any record that encompasses the complete details of a known error is called a known error record.

Known Error Record Template, ITIL Problem Management


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