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ITIL Framework

ITIL is known as a framework with a class of best procedures for providing wholesome IT-enabled services. It allows organizations and customers to provide cost-efficient IT service management; ITSM aims to provide organizations to accomplish their vision, mission, objectives with the right coalesce of techniques, technology, individuals, tactics, and growth one-stop-shop between the service provider […]

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Major Incident Management Guide

What is Major Incident Management Guide, and Why is it Important? Any major incident can put severe pressure on the people, including the incident manager. Naturally, people forget or fumble during a crisis. While incident management processes and policies cover a lot of detail, they tend to be lengthy documents. Having an incident management guide […]

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Knowledge Management

Prologue to Knowledge Management: Knowledge Management is a premeditated process of establishing, organizing, maintaining, and sharing knowledge and expertise in an organization. The primary objective is to enhance efficiency and retain data within the company. Usually, it is referred to as training and development or for their customers. It includes a process of establishing, sharing […]

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Strategy Management and Financial Management in IT services| Business and Relationship Management in ITIL

I.Strategy Management in IT Service: Strategy Management for IT service is an approach of specifying and maintaining the 4 p’s viz: perspective, position, plans, and patterns of an organization concerning services offered and management of services by an organization. The primary purpose of strategic management inIT is to ensure that a strategy is established, preserved, […]

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ITIL and Six sigma| Why should ITIL and Six sigma approach to be combined?

ITIL and Six Sigma Introduction: ITIL and Six Sigma are presently employed in Information Technology to accomplish quality service management. ITIL and Six Sigma have their own advantages and can be utilized individually. Many organizations are finding it helpful to adopt these two methods to enhance IT service quality simultaneously. Download ALL ITIL Templates ITIL […]

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ITSM|ITSM Framework |Service Management

Prologue to Service Management: Service management is a customer-oriented approach to providing information technology. Service management concentrates on giving value to its clients and customers, thus building customer relationships. It provides a work plan process to arrange IT-related activities and their IT professionals’ interrelationship with clients and end-users. Download ALL ITIL Templates   Services are […]

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Enterprise Architecture

Brief Explanation of Enterprise Architecture: Enterprise Architecture Management (EAM) is a managerial process that develops, maintains, and uses a set of procedures, standards of architecture, and administrative regimes that provide direction and realistic assistance in designing and implementing an enterprise formation to achieve its vision, strategic plans, and goals. This approach includes assessing, planning, designing, […]

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Capacity and Availability Management

Prologue to Capacity Management and Availability Management (CAM): The capacity and Availability management field involves setting up and oversight of capacity and availability at a reasonable cost with proficient utilization of resources. Various levels perform this process in an organization across allied services. Download ALL ITIL Templates It includes and serves the underneath mentioned objectives: […]

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Security Management

What is Security Management? Security Management in an organization serves an important function that enables the safe operation of the applications to protect all forms of information in devices and on the cloud, safeguards the entire organization from technology-based risks to people, processes, and continuously implementing and maintaining Security management substantially increase resilience to cyber […]

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Application Management

Application management is to assist an organization’s business operations, support them in designing and establishing new applications, and support and enhance existing applications. Download ALL ITIL Templates Introduction to Application Management: Application Management is the operations of services that are responsible for assisting and controlling applications throughout the process. This process incorporates all personnel who […]

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