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Enterprise Architecture

Brief Explanation of Enterprise Architecture: Enterprise Architecture Management (EAM) is a managerial process that develops, maintains, and uses a set of procedures, standards of architecture, and administrative regimes that provide direction and realistic assistance in designing and implementing an enterprise formation to achieve its vision, strategic plans, and goals. This approach includes assessing, planning, designing, […]

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Capacity and Availability Management

Prologue to Capacity Management and Availability Management (CAM): The capacity and Availability management field involves setting up and oversight of capacity and availability at a reasonable cost with proficient utilization of resources. Various levels perform this process in an organization across allied services. Download ALL ITIL Templates It includes and serves the underneath mentioned objectives: […]

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Security Management

What is Security Management? Security Management in an organization serves an important function that enables the safe operation of the applications to protect all forms of information in devices and on the cloud, safeguards the entire organization from technology-based risks to people, processes, and continuously implementing and maintaining Security management substantially increase resilience to cyber […]

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Application Management

Application management is to assist an organization’s business operations, support them in designing and establishing new applications, and support and enhance existing applications. Download ALL ITIL Templates Introduction to Application Management: Application Management is the operations of services that is responsible for assisting and controlling applications throughout the process. This process incorporates all personnel who […]

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Configuration Management Database (CMDB)

What is CMDB? The information stored in CMDB includes assets and configuration components like laptops, desktops, phones, printers, servers, and more. It helps in understanding their characteristics, configurations, and linkages between them. Download ALL ITIL Templates Benefits of CMDB: 1. CMDB is vital in IT decision making allowing users to determine relationships among processes, people, […]

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ITIL vs Cobit – Differences Between Two IT Governance Framework

IT Governance Frameworks COBIT ( Control Objectives for Information and Related Technologies )and ITIL (Information Technology Infrastructure Library) are popular frameworks used for governance in IT Service Management (ITSM). Individually, they look at the Information Technology (IT) enterprise through a slightly different lens. When utilized together, they offer guidance for the effective management of IT […]

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Common mistakes organizations do when implementing ITIL

Implementing an IT Service Management (ITSM) program based on the ITIL processes adds value, governance, and standardization to an enterprise organization. The ability to turn chaos and exceptions into standardized outcomes is appealing. ITSM programs are built by implementing processes and an ITSM tool according to an agreed-upon roadmap. This roadmap should incorporate an appetite […]

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ITIL V4 – Various Processes and Explanations

ITIL V4 Framework Much is changed in the new ITIL4 framework, but much is still similar to the previous versions. The four dimensions (Organizations and People, Information Technology, Partners and Suppliers, and Value Streams and Practices) are just slightly different than the v3 version (4Ps). These four dimensions are used to produce Products and Services. […]

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IT Maturity Model – Why Should a Company Undertake ITIL Assessment Process

ITIL Assessment ITIL Assessments are common mechanisms to measure the maturity of ITIL processes within an organization. There is no official standard or universally-adopted assessment. Instead, various entities have created their own assessment models. These assessments utilize a questionnaire to create a baseline and measure incremental improvements. Also, it is vital to gain agreement and […]

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ITIL Certification – Levels of ITIL Certification and Its Benefits

ITIL Certification ITIL is a framework that allows the information technology (IT) department to create value for business customers in the form of services. The ITIL® certification is a globally recognized IT service management certification, distributed by Axelos. Download ITIL Templates and Documents for ITSM   ITIL’s history goes back to the UK in the […]

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