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ITIL Service Transition

ITIL Service Transition is the third stage in ITIL v3 lifecycle-based model which focuses on transitioning services from design stage to operations stage. Download All ITIL Templates ITIL service transition process ITIL service transition has the processes as mentioned below: Change management Change evaluation Release and deployment management Service asset & configuration management Knowledge management […]

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ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events triggered in infrastructure through a lifecycle approach. Generic event’s lifecycle can be represented through different phases starting from notification, registration, categorization, prioritization, diagnosis, resolution, and […]

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Daily Log Template

Daily Log Report Daily log report is an operational level management report which details all the transactions, interaction and operations that have happened in the IT operations. This report will be sent to the mid-level management team daily. This report is generally prepared by the IT operations manager ensuring all the data is accurate and […]

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IT Service Level Requirements Template

Service Level Requirements (SLR) It is the collection of requirements that is gathered by the IT service provider detailing the service requirements with respect to description of the service, availability, capacity, continuity, service level objectives, service level targets, suppliers needed, roles and responsibilities needed, etc.SLR’s are the initial documents prepared by the service provider, with […]

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Release Testing and Verification – ITIL Release Management

Release Testing Release testing and validation contributes to quality control and assurance of a new release that is Fit-for-Purpose and Fit-for-Use. Download ITIL Templates Release Testing & Verification provides objective evidence that a release of a new or changed service and its service components will support both the customer’s business and the stakeholders’ requirements, including […]

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IT Service Delivery | Service Delivery Status Report Template

Service Delivery Management Service delivery status report is an top level service delivery management report which highlights all the achievements, progress and issues happening in ITSM projects. Download This Template Service Delivery Status Report Service delivery status report has to be sent to the customer management team regularly based on the agreed requirements like weekly/ […]

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What is Project Management and its Importance in ITSM

Project management Project management is the art of managing the project and fulfilling the goals of the project as per the defined time, scope, cost, and quality targets. Download All ITIL Templates Note: Project is any temporary work that has a defined starting time and end time with some defined outputs. Project management has become […]

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ITIL Service Delivery | Difference Between IT Service Delivery & IT Service Support

Service Delivery Service delivery has a specific definition and prominence in ITIL v2, focusing on the long-term aspects of IT services like Financial Management, Availability Management, Capacity Management, Service Level Management, and IT Service Continuity Management. Download All ITIL Templates Be it any IT organization, no management would create budgets every day.Be it any IT […]

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Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer. Download All ITIL Templates Service strategy process area has 5 […]

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6 Goals of Incident Management

The prime goal of incident management is to resolve incidents either with temp fix or perm fix and bring back the IT service. We list here few steps involved during incident process. Download All ITIL Templates   Resolve incidents to reduce downtime to the business The prime goal of incident management is to resolve incidents […]

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