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ITIL vs Cobit – Differences Between Two IT Governance Framework

IT Governance Frameworks COBIT ( Control Objectives for Information and Related Technologies )and ITIL (Information Technology Infrastructure Library) are popular frameworks used for governance in IT Service Management (ITSM). Individually, they look at the Information Technology (IT) enterprise through a slightly-different lens. When utilized together, they offer guidance for the effective management of IT services. […]

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Common mistakes organizations do when implementing ITIL

Implementing an IT Service Management (ITSM) program based on the ITIL processes adds value, governance, and standardization to an enterprise organization. The ability to turn chaos and exceptions into standardized outcomes is appealing. ITSM programs are built by implementing processes and an ITSM tool according to an agreed-upon roadmap. This roadmap should incorporate an appetite […]

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ITIL V4 – Various Processes and Explanations

ITIL V4 Framework In the new ITIL4 framework, much is changed but much is still similar to the previous versions. The four dimensions (Organizations and People, Information Technology, Partners and Suppliers, and Value Streams and Practices) are just slightly different than the v3 version (4Ps). These four dimensions are used to produce Products and Services. […]

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IT Maturity Model – Why Should a Company Undertake ITIL Assessment Process

ITIL Assessment ITIL Assessments are common mechanisms to measure the maturity of ITIL processes within an organization. There is no official standard or universally-adopted assessment. Rather, different entities have created their own assessment models. These assessments utilize a questionnaire to create a baseline and measure incremental improvements. In addition, it is vital to gain agreement […]

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ITIL Certification – Levels of ITIL Certification and Its Benefits

ITIL Certification ITIL is a framework that allows the information technology (IT) department to create value for business customers in the form of services. The ITIL® certification is a globally recognized IT service management certification, distributed by Axelos. Download ITIL Templates and Documents for ITSM   ITIL’s history goes back to the UK in the […]

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SACM ITIL – Template

Service Asset and Configuration Management plan is a high-level document which provides guidance on the SACM activities that should be followed by the SACM team. Download SACM Template SACM plan is necessary for any IT organization as it prompts information to the operational managers about the operational activities in the five phases: Management and planning […]

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Known Error Record Template | ITIL Problem Management

Known Error Record Known error is an error that is known to the IT infrastructure and that has occurred before, and one that has a discovered solution (which is a work around but not a permanent fix). All known errors are stored in a database called Known error database (KEDB). Download This Template Any record […]

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ITIL Problem Management

Problem management is the standardized process for managing problems and known errors by identifying the root cause of the issue, discovering a work around and permanent fix. Download This Template Problem management will be performed at two stages: proactive problem management reactive problem management Proactive problem management identifies, analyzes, and develops a resolution plan for […]

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ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points in the IT, what is the most important process applicable for IT operations, and the implementation methodology. Some of the popular implementation methodologies can be […]

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ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some best practices and procedures), ITIL v2 in 1980’s (which had totally 10 processes and 1 function) and ITIL v3 in 2007 (which has 26 processes […]

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