Author: Swapnil

IT Service Level Requirements Template

Service Level Requirements (SLR) It is the collection of requirements that is gathered by the IT service provider detailing the service requirements with respect to description of the service, availability, capacity, continuity, service level objectives, service level targets, suppliers needed, roles and responsibilities needed, etc.SLR’s are the initial documents prepared by the service provider, with […]

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Release Testing and Verification – ITIL Release Management

Release Testing Release testing and validation contributes to quality control and assurance of a new release that is Fit-for-Purpose and Fit-for-Use. Download ITIL Templates Release Testing & Verification provides objective evidence that a release of a new or changed service and its service components will support both the customer’s business and the stakeholders’ requirements, including […]

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IT Service Delivery | Service Delivery Status Report Template

Service Delivery Management Service delivery status report is an top level service delivery management report which highlights all the achievements, progress and issues happening in ITSM projects. Download This Template Service Delivery Status Report Service delivery status report has to be sent to the customer management team regularly based on the agreed requirements like weekly/ […]

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What is Project Management and its Importance in ITSM

Project management Project management is the art of managing the project and fulfilling the goals of the project as per the defined time, scope, cost, and quality targets. Download All ITIL Templates Note: Project is any temporary work that has a defined starting time and end time with some defined outputs. Project management has become […]

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ITIL Service Delivery | Difference Between IT Service Delivery & IT Service Support

Service Delivery Service delivery has a specific definition and prominence in ITIL v2, focusing on the long-term aspects of IT services like Financial Management, Availability Management, Capacity Management, Service Level Management, and IT Service Continuity Management. Download All ITIL Templates Be it any IT organization, no management would create budgets every day.Be it any IT […]

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Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer. Download All ITIL Templates Service strategy process area has 5 […]

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6 Goals of Incident Management

The prime goal of incident management is to resolve incidents either with temp fix or perm fix and bring back the IT service. We list here few steps involved during incident process. Download All ITIL Templates   Resolve incidents to reduce downtime to the business The prime goal of incident management is to resolve incidents […]

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Release Management Best Practices in ITIL

Release and Deployment Management Best practices are those real practices that have delivered efficient, effective, and excellent results in the IT processes and real operations. Best practices for Release and Deployment management processes and operations can be defined as mentioned below: Download All ITIL Templates Release planning is a must for every major and minor […]

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What is Release and Deployment Management ? | Release Management Process Flow

ITIL Release Management Process Release and deployment management defines a standardized process for planning the release, building and testing the release, scheduling the release, testing the release, deploying the release, providing early life support (ELS), and closure of releases. Release Management Process flow In practical IT environment, release management operations would generally be executed as […]

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Roles and Responsibilities in Release and Deployment Management | RACI Matrix Template

Roles and Responsibilities Template Generic roles that are available in Release and deployment management are Release manager, deployment engineer, and CAB (Change advisory board). Download This Template Release Manager Roles Release manager will need to interface and communicate with test managers, IT operations, Development team and the PMO on a daily basis and keep track […]

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