Author: Santoshi

ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points in the IT, what is the most important process applicable for IT operations, and the implementation methodology. Some of the popular implementation methodologies can be […]

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ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some best practices and procedures), ITIL v2 in 1980’s (which had totally 10 processes and 1 function) and ITIL v3 in 2007 (which has 26 processes […]

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ITIL Service Transition

ITIL Service Transition is the third stage in ITIL v3 lifecycle-based model which focuses on transitioning services from design stage to operations stage. Download All ITIL Templates ITIL service transition process ITIL service transition has the processes as mentioned below: Change management Change evaluation Release and deployment management Service asset & configuration management Knowledge management […]

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ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events triggered in infrastructure through a lifecycle approach. Generic event’s lifecycle can be represented through different phases starting from notification, registration, categorization, prioritization, diagnosis, resolution, and […]

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Daily Log Template

Daily Log Report Daily log report is an operational level management report which details all the transactions, interaction and operations that have happened in the IT operations. This report will be sent to the mid-level management team daily. This report is generally prepared by the IT operations manager ensuring all the data is accurate and […]

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