Known Error Record Template | ITIL Problem Management

Known Error Record

Known error is an error that is known to the IT infrastructure and that has occurred before, and one that has a discovered solution (which is a work around but not a permanent fix). All known errors are stored in a database called Known error database (KEDB).

Download This Template

known-error-record-template
Known Error Record Template

Any record that encompasses the complete details of a known error is called known error record.

Posted in: Problem Management

Comments (No Responses )

No comments yet.

Leave a Reply