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SACM ITIL – Template

Service Asset and Configuration Management plan is a high-level document which provides guidance on the SACM activities that should be followed by the SACM team. Download SACM Template SACM plan is necessary for any IT organization as it prompts information to the operational managers about the operational activities in the five phases: Management and planning […]

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Known Error Record Template | ITIL Problem Management

Known Error Record Known error is an error that is known to the IT infrastructure and that has occurred before, and one that has a discovered solution (which is a work around but not a permanent fix). All known errors are stored in a database called Known error database (KEDB). Download This Template Any record […]

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ITIL Problem Management

Problem management is the standardized process for managing problems and known errors by identifying the root cause of the issue, discovering a work around and permanent fix. Download This Template Problem management will be performed at two stages: proactive problem management reactive problem management Proactive problem management identifies, analyzes, and develops a resolution plan for […]

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ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points in the IT, what is the most important process applicable for IT operations, and the implementation methodology. Some of the popular implementation methodologies can be […]

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ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some best practices and procedures), ITIL v2 in 1980’s (which had totally 10 processes and 1 function) and ITIL v3 in 2007 (which has 26 processes […]

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ITIL Service Transition

ITIL Service Transition is the third stage in ITIL v3 lifecycle-based model which focuses on transitioning services from design stage to operations stage. Download All ITIL Templates ITIL service transition process ITIL service transition has the processes as mentioned below: Change management Change evaluation Release and deployment management Service asset & configuration management Knowledge management […]

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ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events triggered in infrastructure through a lifecycle approach. Generic event’s lifecycle can be represented through different phases starting from notification, registration, categorization, prioritization, diagnosis, resolution, and […]

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Daily Log Template

Daily Log Report Daily log report is an operational level management report which details all the transactions, interaction and operations that have happened in the IT operations. This report will be sent to the mid-level management team daily. This report is generally prepared by the IT operations manager ensuring all the data is accurate and […]

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IT Service Level Requirements Template

Service Level Requirements (SLR) It is the collection of requirements that is gathered by the IT service provider detailing the service requirements with respect to description of the service, availability, capacity, continuity, service level objectives, service level targets, suppliers needed, roles and responsibilities needed, etc.SLR’s are the initial documents prepared by the service provider, with […]

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Release Testing and Verification – ITIL Release Management

Release Testing Release testing and validation contributes to quality control and assurance of a new release that is Fit-for-Purpose and Fit-for-Use. Download ITIL Templates Release Testing & Verification provides objective evidence that a release of a new or changed service and its service components will support both the customer’s business and the stakeholders’ requirements, including […]

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