Incident Management

Reduce the impact of incidents by using our templates for incident management.

ITIL Implementation

Deliver value to your stakeholders and customer by implementing ITIL with our templates.

Welcome to ITIL Docs

ITIL Docs is part of Techno-PM Pvt Ltd

ITIL Docs aims are providing quality articles and templates on ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management).

Techno-PM was founded in 2011 by Swapnil Wale an IT and Project Management Professional based in Sydney, Australia. Techno-PM owns a portfolio of assets which include, and








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Some Golden Words

The project management templates on Techno-PM are excellent for all kinds of projects. The capacity planning and project trackers are of great help to keep projects on track.

– Prabhu Patil - CEO & President PROLIM Corporation.

Swapnil is a lifesaver. He came in and took a project management template I had envisioned in my mind and within less than 24 hours turned it into a beautiful template.

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Latest Posts

From our blog
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SACM ITIL – Template
Service Asset and Configuration Management plan is a high-level document which provides guidance on the SACM activities that ...
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Known Error Record Template | ITIL Problem Management
Known Error Record Known error is an error that is known to the IT infrastructure and that has occurred before, and one that ...
By: Sarah Comments: 0
ITIL Problem Management
Problem management is the standardized process for managing problems and known errors by identifying the root cause of the ...